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fore insurance kicks in. Then the policy would pay for everything. • The family had run smack into the realities of the new market place. "The tax credit won't mean much when you have such a high deductible," Marilyn said. "When people find out about the nuts and bolts, they are going to be pissed." She summed up her experience in one word, "disappointing." • Others may have better experiences as HealthCare.gov improves and customer service reps become more knowledgeable. The bottom line remains: Being a good shopper for health coverage is just plain hard. • • Editor's note: The Rural Health News Service is funded by a grant from The Commonwealth Fund and distributed through the Nebraska Press Association Foundation, the Colorado Press Association and the South Dakota Newspaper Association.
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