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flight wouldn't be added to that list. It was almost double the normal crowd. Travelers were calm, but anxious. • The Port Authority of New York and New Jersey, which runs five airports in the area, said it expects all carriers to cease operations Sunday night. It advised passengers to check with their carriers before heading to the airport. • Passengers on Sunday were reporting multi-hour wait times at airline call centers. • Eileen Merberg, 50, was booked on a United flight from her home in Rochester, N.Y. to New Orleans, connecting at Washington D.C.'s Dulles airport. • First, the airline sent her an automated message via email saying that her Washington flight was canceled and that she had been rebooked on a flight through Newark. About an hour later that flight was canceled. Another email informed her she was rebooked through Chicago. • By that point, she already had told the higher education conference that she was scheduled to speak at that she wouldn't be coming. She tried to cancel her flight but United's phone lines were jammed. First she waited 62 minutes before her phone battery died. After recharging, she then spent 45 minutes on hold before a recording told her it would be at least another hour before a customer service employee would be available. • "Then I hung up," Merberg said. • A spokesman for United Airlines parent United Continental Holdings Inc. said the carrier has suspended an unspecified number of flights to New York and Washington-area airports beginning Sunday evening with plans to resume Tuesday as condi (Continued on page 30)
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